Subject: English Language Test - R Jagan
From: R Jagan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 06:31:38 -0500

| | Foreign Language Screening Test

Name | R Jagan    /  (110091) 8929222706    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We wanted to send you an update on the recent order you placed with us. We've just learned that there has been a carrier delay in your delivery due to the wrong address , and as a result some packages may arrive a few days later than the estimated date we gave you when we shipped your order. You may also find that tracking information is unclear, or isn't updated right away. We're very sorry if you experience this delay, and we wanted to let you know as soon as we learned about it. We are working directly with the carrier to minimize the impact, but we don't want you to worry -- you please correct your address once again. And then we will try to deliver your package asap and, of course, you can disregard this message. If you wish to see the latest tracking after updating your address of any of your orders with us, visit our order status page here at any time. Thank you for your patience during this time. If you have additional questions, please contact us at our portal. We're here to help! Thank you again for choosing our team..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I purchased Tv cabinet from you but the item is full of scratches so need a replacement and refund also so I requested to get my money back as soon as possible

Thank you Team

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