Subject: Trainer Candidate - Munaza Mushtaq
From: Munaza Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 05:32:27 -0500

Tech Support
Test

Name

Munaza
Mushtaq

E-mail

[email-masked]

Phone Number

(+91) 6005147877

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Okhla

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Sr Quality
Analyst

Still working

35000

Previous Employer 1

Aegis

Associate

Nov
2018

12000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

As a QA,
I got into the real world of corporate. I get to learn new things almost every
day. I came to know about RCA analysis, calibration calls, reporting. I got to
use excel and google sheets. I got the experience of making presentations. I got
to be a part of client connects. I am preparing the Weekly Business review and
presenting the same to the client.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I came in contact with a new admin, who is a fresher. During
training period, he gave the impression of someone who understands things at the
very first moment. But during his live period, his performance wasn't good
at all. I began one on one sessions with him. I came to know that the problem
with him is not the knowledge gap but he has will issues. I focused on informing
him how serious the business is and how some peoples lives could get affected by
his low performance. Hopefully he is doing good nowadays.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

A good customer service is
getting to know the customer issue. A great customer service is knowing and
acknowledgement of the issue.

A good customer service is forwarding the customer issue to the concerned team
but a great customer service is getting back to the team and getting knowledge
of the progress of the customer query.

What according to
you makes you a good candidate for this position?

I have
the relevant experience.

I have the relevant knowledge.

I am honest to my work and to my team.

I work hard and always get my work done before deadline.

I am experienced in setting up the quality parameters of any new workflow.

I fit for the position that you are searching for.

On a scale of 1 - 5
please rate your fluency in spoken English

4