Subject: Candidate Name - Hritik Gupta
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 30 Nov 2022 03:26:07 -0700 (MST)

Candidate Name - Hritik Gupta 

English Typing Speed - 33 WPM. 
Accuracy - 90% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans. Customer is support is term where we have to support the customer through call/email/chat related to there qureies. 
There are many are many qualities which need to have with csutomer support excutive. 
First-Active listening- In which we have to acknowlegde the customer concern first and listern and understnd his all queries related to he raised his comaplaint. 
Active is biggest quality where we can understad the excat issue of cusotmer and rsolve them immidiately. 
Second- Empathy or sympathy- we have to show our empathy and sympathy both with customer so we can convience him for connect with us our brand. 
Third- Communication skills - this skill paly key role in cstomer support where we have to commubnicate with customer and assure him that we have can resolve their complaint and gave them best service. 
fourth-reserch and development- this quality which agent also need to improvise in customer support as per this we need to obvserbve ot do the R&D so that we can easily find the exact issue what customer is facing so that we can resovle them on priroity basis. 
customer is also where sometime we are unable to handel those particular concenr of csutomer so that we have to also take our senior help to resolve the customer's issue.Keep us is learning with product or communication which can enhance our skills.