Subject: Trainer Candidate - Samweta Gaur
From: Samweta Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 03:38:12 -0500

| | Tech Support Test

Name | Samweta Gaur
E-mail | [email-masked]
Phone Number | (91) 9610576614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allen | Student Advisor | 8 January | 30000
Previous Employer 1 | Teleperformance | Quality Analyst | 30 April | NA
Previous Employer 2 | Na | Na | Na | NA

If Selected, how much time do you need to join? | 9 January 2023
Please briefly describe your work experience specifically in Quality? | As a QA, My main focus was auditing, identifying and giving feedbacks to the executives. Giving soft skills training as per the audits. Joining calibration calls for the reviewers view on the cases. Giving feedbacks for the SOPs.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a QA, explaining my point without the biasedness was challenging as most of the TLs as well as executives in operation think that Quality team only thinks about the customer not about the Operations metrics. Making them understand the fact that Quality Assurance team is giving feedbacks for the customers as well as client's satisfaction as per the SOPs.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to resolve the problem of the customer but great customer service means to resolve the problem immediately with all the remedies available at the real time.
What according to you makes you a good candidate for this position? | According to me, a good candidate is someone who understands the SOPs along with the executives' understanding to resolve the case. Also the one who have excellent auditing and problem solving skills along with the keen attention to the details while auditing.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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