Subject: English Language Test - Sheikh Shoib
From: Sheikh Shoib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 03:29:55 -0500

| | Foreign Language Screening Test

Name | Sheikh Shoib    /  (91) 8492953046    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir/mam

This email is regarding order number abc-123 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with your telephone number so that we can contact you while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 0123456789 and providing them your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Customer Service Representative
sheikh shoib

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and i’m sorry our product didn’t meet your expectations. I fully respect your decision and can only apologize for any problems you experienced.

There's no need to panic as you can return or request a replacement for your product within 7 days after installation by visiting your account>my orders>select the order>replace or return.

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can.

Thankyou,
customer service representative
Sheikh Shoib

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