Subject: Re: Trainer Candidate - Yashvi Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 30 Nov 2022 07:24:11 +0000

try giving QA test, let's see
________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Wednesday, November 30, 2022 11:47 AM
To: Deeksha Dadu <[email-masked]>
Subject: Re: Trainer Candidate - Yashvi Sharma

stay in Faridabad, can commute,sound average,working with Teleperformance,total experience 6y,sound average,notice period-60days(negotiable 30 days),salary-34k,expected -as per company norms.

________________________________
From: "Deeksha Dadu" <[email-masked]>
To: "Aishwarya Jaiswal" <[email-masked]>
Sent: Wednesday, November 30, 2022 11:24:10 AM
Subject: Fwd: Trainer Candidate - Yashvi Sharma

Looks copied but interview

Sent from my iPhone

Begin forwarded message:

From: Yashvi Sharma <[email-masked]>
Date: 30 November 2022 at 11:15:56 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Yashvi Sharma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Yashvi Sharma
E-mail  [email-masked]
Phone Number    (91) 9414715413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         QA      Currently working       34000pm
Previous Employer 1     MetLife         QA      Oct 2019        25000pm
Previous Employer 2
If Selected, how much time do you need to join? 60 days negotiable
Please briefly describe your work experience specifically in Quality?   Monitoring of transaction
Calibration with internal and external clients
RCA
Feedback
Coaching
Preparing dashboard
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    These include lack of funding, lack of staff training and resources, lack of support from management, lack of buy-in from clinicians, lack of leadership, poor communication, resistance to change and lack of data systems and analytics infrastructure
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position?     Strong attention to detail, analytical skills, and problem-solving aptitude are required for success as a quality analyst. The ideal applicant should be able to comprehend and practice quality assurance requirements and give colleagues precise and thorough feedback
On a scale of 1 - 5 please rate your fluency in spoken English  4