Subject: English Language Test - Prerna Singh
From: Prerna Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 01:42:46 -0500

| | Foreign Language Screening Test

Name | Prerna Singh    /  (110053) 8318198812    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi abc ,
Your order hand bag with order id 12345677 of rs 1000 has been already shipped by our company the same day you ordered .

But unfortunately the delivery adress given by you showing incorrect to our the courier partner, sorry for the inconveniences caused to related to this product. But don't worry team will try their best to  deliver it you on priority basis.
So its a request you to please revert back with the same mail with a correct adress
Thanks for shopping with us
Xzz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abc ,
Your order Tv cabinet  with order id 12345677 of rs 5000 as you mentioned that the product is damaged and you want to replace it.

Sorry for the inconveniences caused to you related to this product. But don't worry your issue has been forwarded to the concern team ,
Team will try their best to deliver you the replacement product on xz date and the pickup of damaged product will also be done on the time of delivery.
Thanks for shopping with us
Xyz

But unfortunately the delivery adress given by you showing incorrect to o

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