Subject: Re: Trainer Candidate - Yashvi Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 29 Nov 2022 23:17:00 -0700 (MST)

stay in Faridabad, can commute,sound average,working with Teleperformance,total experience 6y,sound average,notice period-60days(negotiable 30 days),salary-34k,expected -as per company norms. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, November 30, 2022 11:24:10 AM 
Subject: Fwd: Trainer Candidate - Yashvi Sharma 

Looks copied but interview 

Sent from my iPhone 

Begin forwarded message: 

From: Yashvi Sharma <[email-masked]> 
Date: 30 November 2022 at 11:15:56 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Yashvi Sharma 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Yashvi Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9414715413 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	QA 	Currently working 	34000pm 
Previous Employer 1 	MetLife 	QA 	Oct 2019 	25000pm 
Previous Employer 2 				
	If Selected, how much time do you need to join? 	60 days negotiable 
	Please briefly describe your work experience specifically in Quality? 	Monitoring of transaction 
Calibration with internal and external clients 
RCA 
Feedback 
Coaching 
Preparing dashboard 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	These include lack of funding, lack of staff training and resources, lack of support from management, lack of buy-in from clinicians, lack of leadership, poor communication, resistance to change and lack of data systems and analytics infrastructure 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand. 
	What according to you makes you a good candidate for this position? 	Strong attention to detail, analytical skills, and problem-solving aptitude are required for success as a quality analyst. The ideal applicant should be able to comprehend and practice quality assurance requirements and give colleagues precise and thorough feedback 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

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