Subject: English Language Test - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 00:24:39 -0500

| | Foreign Language Screening Test

Name | Anand Kumar    /  (91) 9123258358    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir I've already checked the status of order
The courier tried to deliver the order but your address was incorrect according to him
Please send your correct address I will update it and your product will be deliver at expected date of delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir sorry for inconvenience
please return or replace from our site where you purchased it both options are available
Also refund option is available add your bank account we will refund your money in your bank account.

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