Subject: Fwd: English Language Test - Lubnah M Nadimullah
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 30 Nov 2022 04:48:42 +0000

Interview

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Begin forwarded message:

From: Lubnah M Nadimullah <[email-masked]>
Date: 30 November 2022 at 09:42:51 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Lubnah M Nadimullah
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Lubnah M Nadimullah    /  (+91) 9902071929    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

Greetings!!

Thanks for contacting babyshop.com!

Sorry for any inconvenience caused. I see that our courier partner tried to deliver your order but found out that the delivery address defined is incorrect. Requesting you to please revert with the correct address to this mail, we will do the needful and your order will be delivered within two working days.

Thanks and Regards
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

I'm extremely sorry for the inconvenience caused. I do understand how terrible this experience can be.

To help with the best resolution. I will raise a return slip for your product. Once we receive your product at our warehouse, we will dispatch a new unit.

We will ensure that you will not face any issues with the replacement. Appreciate you patience and understanding.

Thanks and Regards.