Subject: Trainer Candidate - Prerna Bharti
From: Prerna Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 09:50:09 -0500

| | Tech Support Test

Name | Prerna Bharti
E-mail | [email-masked]
Phone Number | (110059) 8825105514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech M | Quality analyst | |
Previous Employer 1 | Mfine | Sales associate | |
Previous Employer 2 | Ganesh | BDM | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Doing quality audit , giving feedback
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Some time agent do same error again again and again due to pressure. I handled camly this situation and make them understand agent very patiently
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service comes when agent keeps empathy with customers. And most importantly understand the need of customer

What according to you makes you a good candidate for this position?

Good presence of mind  fair judgement and keeping patience .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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