Subject: Trainer Candidate - Qumber Abbas
From: Qumber Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 03:02:26 -0500

| | Tech Support Test

Name | Qumber Abbas
E-mail | [email-masked]
Phone Number | (+91) 9958530470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shalimar Garden, Sahibabad, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Quality Assurance Supervisor | 2022 | 15LPA
Previous Employer 1 | TechMahindra | Sr. Quality Analyst | 2018 | 3LPA
Previous Employer 2 | HCL technologies | Performance Improvement Coach | 2016 | 2.7LPA

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 7+ years of Quality experience into customer service industry and currently working as Quality Supervisor to handle 25QA team from 7 different native language speaking countries and 9 native languages support.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Account manager requested to help the Ops team to reduce thier AHT and we have implemented six sigma project to reduce the AHT. And similar project implemented in HCL technologies as well to reduce the cost and remove the wasted from process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to support our customers and great customer service to inhance their experience with us and achieve the customer satisfaction level.
What according to you makes you a good candidate for this position? | I will bring my 7+ years of relevant experience into customer service industry as training and quality supervisor to handle 25QA team and implement DMAIC and LSS projects.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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