Subject: English Language Test - Pariva Singh
From: Pariva Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 01:59:49 -0500

| | Foreign Language Screening Test

Name | Pariva Singh    /  (+91) 9958844076    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer,

I see that you are contacting us for the delivery of the hand bag that you ordered, I would like to inform you that the address which you provided is not correct and that's why the order was not delivered on time so please provide us with the correct address so we can deliver the package to you.

Yours sincerely
LivesalesMan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We apologise for the inconveniences caused to you, we can surely help you in replacing the TV cabinet, just help us with the right time so the team can uninstall it and help you with a new Cabinet.

Yours sincerely
LivesalesMan

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