Subject: English Language Test - MANAS DALAI
From: MANAS DALAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:58:21 -0500

| | Foreign Language Screening Test

Name | MANAS DALAI    /  (+91) 9583100234    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject -Oops your order has been delayed.
Hii Mr Abc
We are sorry to say that your package has been delayed,but don't worry we'have got all the details you need right Here.

We would like to inform you this order was placed on 15/11/2022 but as per your registered address our courier team tried to deliver this package but due to wrong address they could not able to deliver your parcel.

So kindly request to you please update your current address by visiting our app address section and update it followed by below link ";!:;;!!!!::'':::::;:;;;;
Please let us know if there anything else we can do to help.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Mr ABC,
Thanks for reaching out.Satisfying our customer is very important to us and we are sorry for our product service didn't meet your expectations,we fully respect your decision

We would like to inform you as per our products policy we can replace this item but we are regret to inform u refund process can not be initiated on this product after installation within 3/5 days.
Best (Online shopping site Name)

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