Subject: English Language Test - Abhay Kumar
From: Abhay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:05:41 -0500

| | Foreign Language Screening Test

Name | Abhay Kumar    /  (+91) 08789971413    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub: Reply to non-delivery of the order.

Respected Mam/Sir,

This email is in response to the email recieved by you on 29.11.22.

This email is regarding order number BABYSHOP-2022 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 8789971413 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Service Representative

Abhay.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub: Some scratches on tv cabinet.

Hello, Abdul

This email is in response to the email recieved by you on 29.11.22.

This email is regarding order number TVTVTV738. We are extremely sorry for the inconveniences from outside. Our team will reach your address within 2 working days. After our team satisfaction we will replace or refund as per your request.

Thank you,

Customer Service Representative

Abhay kumar

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