Subject: English Language Test - Sunny Singh
From: Sunny Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 23:57:46 -0500

| | Foreign Language Screening Test

Name | Sunny Singh    /  (201301) 7317370920    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all i would like to apologise for the inconv enience. I will look into this matter. I'm checking your order status. Sir/Madam as per the courier your address was wrong and the tried to reach you but couldn't reach you. So kindly provide the address and your contact so we can despatch your order again. Don't worry your item is safe and we will try to deliver it again. Again sorry for the inconvenience. Your order will be delivered in few days. Thankyou and have a good day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir/Mdam we are deeply sorry for your inconvenience. Kindly provide me the photos and details of the product then i will check. As per your complain you are saying that there are some damage in our product. So I will send the details to our partner, then they will replace the product and installs a new one. We will contact you again regarding this matter. Don't worry your matter will be resolved. Thankyou and have a good day.

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