Subject: English Language Test - Manoj Kumar Prasad
From: Manoj Kumar Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 08:22:31 -0500

| | Foreign Language Screening Test

Name | Manoj Kumar Prasad     /  (+91) 9695415986    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To
Cc
Subject: Cx facing issues regarding wrong product delivered
Sir,
I am really apologies you are facing this types of issues from our side but do not worry we will try to resolve the issue from our side and we raise complain and shares details with team and after checking details our team will update you within 48 hrs and shares apologies with customer and try to convince them because cx received wrong product from our side, and if cx will convinced and then shared details with team to resolve the issue asap and provide appropriate information to the customer.
With Regards
Manoj
27/11/2022

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To
Cc
Subject: cx received scratches LED TV
sir ,
I am very apologies that you received scratches product from our team and products also installed from our technicians team so I am very sorry you are facing this types of issues from our side but do not worry we will try to resolve the issue from our side so we will raise complain and escalate issues to our seniors department and with share details with Technicians team also.So they will check and try to resolve issues and products will be return/ replacement from our team and also informed to customer please wait our team will update and try to resolve issues from our side, and we will try to convince them and try to resolve issues as per cx voc and details already escalated with team also .
Thanku
With Regards
Manoj
21/11/2022

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