Subject: Re: English Language Test - Himanshu .
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 28 Nov 2022 05:26:06 -0700 (MST)

location-east Delhi,fresher,did Masters in English,will come to office on 30th November 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, November 26, 2022 2:33:36 PM 
Subject: Fwd: English Language Test - Himanshu . 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: "Himanshu ." <[email-masked]> 
Date: 26 November 2022 at 13:21:49 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Himanshu . 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Himanshu . / (110051) 8467038630 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Good morning/Afternoon Sir/Ma'am, 

Sir/Ma'am as you completed your order 14 days back with our online store. A hand bag, this order was shipped by us and handed over to courier company same day as th order was placed. But somewhere courier company found error in your address so , that's why your item returned to us by the courier company and we are sorry for that. We are requesting you to again you will place your order with address and please add your two phone number as well as for contact. I'm attaching the link below of that particular item for your convenience. 

Blackcolor-Handbag/babyshop.com 

Babyshop. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Good morning/Afternoon Sir, 

Firstly Sir we are sorry for for it. You are our valuable customer. As per your mail we are considering that your TV Cabinet is packed as our Team unboxed it and installed in front of you after all of these you found scratches on it . According to our policies Sir you can replace your product within 15 days if any damages found. So , right now you're in our time period and we can replace it as soon as possible. We are raising your complaint request and your complaint I'd is 2580811. Our team will contact you within 2 days for uninstall TV Cabinet and for replacement purpose. 
Thank you for shopping with us. 
Homebox Team. 	

	

BQ_END