Subject: English Language Test - mohd farmankhan
From: mohd farmankhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 05:10:53 -0500

Foreign Language
Screening Test

Name

mohd
farmankhan    /  (+91) 9720720807    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To : [email-masked]

From: babyshop.com

Sub : reply to non delevery order

Respected sir,

This mail is regarding order number xyz123 which was supposed to reached by you.
Unfortunately the address which is mentioned is not correct. I would be grateful
to you if you send us to correct address with 2 mobile number because as to the
person can contact you while making the delivery.

Extremely sorry for that you had to go through this experience.

Thanking you

Babyshop.com

Farman khan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To :
[email-masked]

From: walnuts.com

Sub : scratch on cabinet

Respected sir,

This mail regarding your order number xyz12345 . Firstly as you our valuable
customer in our company. I extremely sorry for the scrach product which you
received. I put your order on heigh priority. Our team will come at your
location within 24 to 48 hrs . Our team will check the product details. i would
like to say kindly co operative with them we will do all the possible help as
under policy of company. Kindly wait I will be grateful to you.

Thanking you

Walnuts.com