Subject: English Language Test - Danish khan Saifi
From: Danish khan Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 04:13:42 -0500

| | Foreign Language Screening Test

Name | Danish khan Saifi    /  (+91) 9871603049    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: ……[email-masked]
From: [email-masked]
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is regarding order number ###### which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address to same email.
Another way of completing the order is by contacting the courier person whose number is ##### and providing him with your exact location.
Extremely sorry that you had to go through this experience with us.
Thanking you,
Customer Service Representative
Danish

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:[email-masked]
Sub:Return or refund of your TV
Respected Sir,
This email is regarding the TV issue that you were having.we are sorry that you had to go through this experience with us.
So, I guess, based on the problems, it would be fair on my part to either send some technicians over to your place to fix yours TV or replace it with a new TV within a week.
Thanks for shopping in homebox TV
Customer Service Representative
Danish

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