Subject: English Language Test - Shamoon Khan
From: Shamoon Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:59:12 -0500

| | Foreign Language Screening Test

Name | Shamoon Khan    /  (91) 8979770593    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,

You have ordered a Hand bag from our store ,and our delivery person tried to deliver your order but your address as per the courier was wrong.

So please update your correct current address to take your courier easily and safely.

Thankyou
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,

Our team saw your query about TV cabinet has too many scratches.but you need to know the policy of the brand.

Return policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

Thank you
Customer service representative

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