Subject: English Language Test - Digvijay Singh
From: Digvijay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:27:28 -0500

| | Foreign Language Screening Test

Name | Digvijay Singh    /  (+91) 8077596979    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Madam,
Thanks for contacting us as we checked in our records your shipping address update as xyz which is wrong kindly share your updated address so we can deliver your order soon
Thanks and regards
Team xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for the inconvenience you don’t have to worry soon our delivery partner visit to your address and collect the parcel and with 5 working days you will get a new one tv box on your same address
Thanks and regards
Home box team

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