Subject: English Language Test - Pranav Kumar Singh
From: Pranav Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:21:17 -0500

| | Foreign Language Screening Test

Name | Pranav Kumar Singh     /  (91) 8382898407    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam,

This email is in response to the email recieved by you on 28.11.2022

This email is regarding order number EBAG-2022 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 976485845 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For PS Company,
Customer Service Representative
Pranav.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding your case 20221127CIN.We assign the technician to visit nd rectified your concern and provide best resolution . Technician will be contact at your registered contact number.
Extremely sorry that you had to go through this experience with us.

Thanking you,

For PS Company,

Customer Service Representative

Pranav.

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