Subject: Trainer Candidate - SHRISTI DHIMAN SHRISTI
From: SHRISTI DHIMAN SHRISTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:17:20 -0500

Tech Support
Test

Name

SHRISTI
DHIMAN SHRISTI

E-mail

[email-masked]

Phone Number

(91) 9667984027

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Vill. Kulesara, Greater
Noida

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

OESPL Pvt. Ltd.

Quality System
Incharge

NA

37000

Previous Employer 1

Le Mei Plastic
Manufacturing Private Limited

System Specialist

09 Sep
2022

26050

Previous Employer 2

KHY Electronic
India Private Limited

QA-DCC

15 Mar 2022

22180

If Selected, how much time do you need
to join?

one month

Please briefly
describe your work experience specifically in Quality?

1. To
monitor Company's set Quality Objective sheet and arrange MRM on monthly
basis to discuss improvement on achievements.

2.Handle all customers( Xiaomi, Jio, Lava, Realme, Oppo, Noise, Megmeet, etc.)
audits and worked on observed non confirmities and make sure not to repeat
them.

3. Responsible for all product certifications like WPC, BIS, TEC etc.

4. Handle and guide team for better implementation of 5S, ESD, ISO9001,
ISO14001,ISO45001.

5.Training provide to departments leaders regarding 6S, Kaizen, Waste
Management,OBA Audit, 7 QC Tools etc.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In 2021 i was DCC in KHY, but suddenly our incharge left the
company because of better opportunity in a short notice period. My manager asked
me to take job handover from him.That time my profile as DCC was just document
management but after handover i have to handle all internal, external and third
party audits, product certifications, As it was a very difficult task for me
because i was not so much aware about that processes but i did a lot of hard
work and also worked till extra working hours including sundays. and after 2-3
month i felt myself at a new level because there was 5-6 major customers audits
with good scores.

This task really develop a lot of confidence,

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is listen to the customer and
provide good product and services but in great customer service, company works
on customer satisfaction by the understanding of the voice of the
customer.

What according to you makes you a good candidate
for this position?

Quick Problem Solving Capacity and also have a
analyzing skill to understand what actually customer want to prevent unnecessary
customer complaints and customer dissatisfaction.

On a scale of 1 - 5 please rate your fluency in
spoken English

4