Subject: English Language Test - Manoj Kumar Prasad
From: Manoj Kumar Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Nov 2022 15:29:12 -0500

| | Foreign Language Screening Test

Name | Manoj Kumar Prasad     /  (+91) 9695415986    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

The first thing that'll help you handle a customer complaint sent via email is getting into the right mindset. You don’t want to approach your reply thinking that you’re at odds with a customer. It’s easy to get into that mindset if the customer is extremely rude or undermines your professionalism while complaining. Rise above the temptation.

If you feel as if you’re going to have a hostile exchange with the customer, take a break and try to imagine yourself in their shoes. This person may have been hoping to get your product delivered in time to give it as a present, but they got something else instead. Even if the situation you’re dealing with is less intense, it can be extremely frustrating for the customer to get bad service.

Remember, the goal of your response is to turn that angry and frustrated customer into a satisfied one.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I am very apologies you are facing this types of issues from our side but do not worry we will try to resolve the issue from our side and I am raising a complain for this issues and our team will update and try to check again and they will try to return or replace order from our side.So first of all we will try to convince the cx and resolve the issue as per cx concern and shares apologies for that issues.

| |