Subject: Arabic Language Test - Ibtissam Jabrane
From: Ibtissam Jabrane <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 16:50:13 -0500

| | Foreign Language Screening Test

Name | Ibtissam Jabrane    /  (212) 620457257    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello  sir , Great! Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.

Thanks, sam, (babyshop),

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for your recent feedback. I apologize that we did not meet your quality expectations on order # HW-659 and that your item arrived damaged.

I have issued a full refund for the item to your account. You can expect to see the amount in your account within 48 hours. Additionally, we have shipped a replacement item to you with expedited service. The tracking number for that shipment is ABC456123.

If you have any additional questions or comments, please reach out to me.

Thank you

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