Subject: Trainer Candidate - Priyanka Tongaria
From: Priyanka Tongaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 08:35:30 -0500

| | Tech Support Test

Name | Priyanka Tongaria
E-mail | [email-masked]
Phone Number | (+91) 8588806784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karol Bagh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT SOLUTIONS | Lead quality Analyst | Na | 34-50000
Previous Employer 1 | GTX | Quality Analyst | Na | 23500
Previous Employer 2 | Autoportal | Senior Executive | Na | 18500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

Auditing calls/chat/email
Feedbacks and coaching to agents and QA
Handling Team of 13 QA
Report making
Internal and external calibration
Taking certification
Taking session of nesting batches
RCA with training and operations
Working on TNI and TNA

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Unity amongst the team matters a-lot because at the end its about team work. Not being align with the decision you make
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good cs for me a something where whatever the customer asked for the agent have fulfilled the requirement and in great cs the agent puts all the efforts within minimum time and gives the best resolution and customer do remember the agents name and come back with the feedback
What according to you makes you a good candidate for this position? | As i have been in multiple situations in my organisation and being versatile in the section of quality and also delivered my work on time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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