Subject: Italian Language Test - Swapna M G
From: Swapna M G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 07:03:08 -0500

| | Foreign Language Screening Test

Name | Swapna M G    /  (91) 9686925203    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are asked to draft a response to the email the customer send us. The mail that will be written as a response is as under:
To: [email-masked]
From: [email-masked]
Subject: Reply to non-delivery of an order.
Respected Mam,
This email is in response to the email received from you on 21/10/2022.
This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with the two telephone numbers for the person who we can contact while making the delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Subject: Replacement of a new unit.
Respected Sir,
This email is in response to the email received from you on 21/10/2022.
This email is regarding the TV cabinet which you purchased from us. Unfortunately, you have received a cabinet with scratches on it. We are ready to replace the TV cabinet. I would be grateful to you if you accept this.

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