Subject: Trainer Candidate - Anshul Vaidya
From: Anshul Vaidya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 06:55:27 -0500

| | Tech Support Test

Name | Anshul Vaidya
E-mail | [email-masked]
Phone Number | (91) 9718205635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aegis BPO Gurgaon | Specialist Quality | 11 Nov 2022 | 28972
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in Quality? | Transactional Call Quality monitoring for voice, email based customer support transactions
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | ---
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer should be able to share resolution on bottlenecks, else should register a ticket number entry to authenticate customer concern and move ahead towards resolution.
What according to you makes you a good candidate for this position? | 5 years of experience as QA, Six Sigma Black Belt
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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