Subject: English Language Test - Megha Duggal
From: Megha Duggal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 05:42:28 -0500

| | Foreign Language Screening Test

Name | Megha Duggal    /  (91) 9812727438    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry to learn that your order has not arrived. I have tracked your package via XYZ courier services and our delivery partners tried reaching you but unfortunately the address provided was incorrect.

Kindly check your delivery location again and contact us on **** to know the status of your order.

Once again, I sincerely apologize for the inconvenience.

Thanks and Regards,

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are extremely sorry for the inconvenience caused to you damaged product ( TV Cabinet ). I found out through investigation that the product was during the course of shipment.

Our delivery executive will meet you in 3-4 days to collect the defective product. We have dispatched the replacement product ( TV Cabinet ) and the time we are going to ensure that it does not receive any damaged during shipment.

In case you have further queries regarding this order, please feel free to reply to this email or let us know on the call or customer service chat.

Thanks and Regards,

Homebox Team

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