Subject: Fwd: English Language Test - Siddharth Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 26 Nov 2022 09:02:52 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Siddharth Singh <[email-masked]>
Date: 26 November 2022 at 14:27:09 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Siddharth Singh
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Siddharth Singh    /  (+91) 9754312178    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Respected Sir/Mam,

This email is in response to the email recieved by you on 26.11.22.

This email is regarding order number ********** which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two phone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is ********** and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com,

Customer Service Representative

Siddharth Singh.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Respected Sir/Mam,

This email is in response to the email recieved by you on 26.11.22.

Please share the pictures of your TV cabinet, then we will verify and let you know within 1 to 2 days.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Homebox Team,

Customer Service Representative

Siddharth Singh.