Subject: English Language Test - Seema Dev
From: Seema Dev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 03:44:53 -0500

| | Foreign Language Screening Test

Name | Seema Dev    /  (91) 9899523815    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ Ma'am,

We tried to deliver your order at the given address  unfortunately, the delivery address mentioned on the courier was incorrect .We tried to inform you over the phone.
Kindly mail us your current address with pincode.

Thanking you

Yours sincerely

Seema

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Ma'am,

I apologize for the inconvenience caused to you. As you mentioned there were many scratches on the TV Cabinet.  so the best we can do, is to replace the cabinet with a new one.
You don't have to pay anything fir the replacement.
The company representative will come and collect the damaged cabinet and fix the new one .

I hope this resolves the issue.

Thanking you

Seema

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