Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 03:11:37 -0500

| | Foreign Language Screening Test

Name | Sandeep Kumar     /  (+91) 9399386896    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for your email.

I'm sorry to hear that you have not received your order yet. I will be happy to check the status of your order for you.

Please allow me a moment to check.

I apologize for the inconvenience. I will get back to you as soon as possible.

Thank you for your patience.

Regards,
Sandeep Kumar
XYZ STORE

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from XYZ,

Thank you for your email and for bringing this to our attention. We're sorry to hear that you were not satisfied with the condition of the TV cabinet you received.

At Homebox, our goal is to provide our customers with high-quality products that they can be happy with. We would be more than happy to arrange for a replacement unit to be sent to you or to process a refund for you, whichever you would prefer.

Please let us know how you would like to proceed and we will take care of it for you right away. Thank you for your business and we apologize for any inconvenience this may have caused.

Regards,
Sandeep Kumar
XYZ STORE

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