Subject: English Language Test - Sheetal Sharma
From: Sheetal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Nov 2022 01:19:20 -0500

| | Foreign Language Screening Test

Name | Sheetal Sharma    /  (91) 8368105138    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for place an order, here's your order ID xxxx, I would like to inform you as per the dispatch detail, we have already dispatched your courier on the very same day of the order, however the courier company also tried also tried to deliver the order to the given address but I'm really sorry to say that, as per the mentioned notes from their end your given address was incorrect so that they are unable to deliver your order within TAT.

We really sorry for the inconvenience caused to you, certainly we don't want to face thede kind of situation by our precious  customer, here I would like to request you kindly provide your correct address & other required details as mentioned below so that we can place your order as soon as posible.

Regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for the email & we are really apologise for the trouble from which you are going through, however we really don't want to face this situation by our precious customer and also we would like to thanks you to bring this issue in front of us.
As you informed that post installation of the TV cabinet, you noticed some scratches over there & for that you are looking for the return & replace policy so no need to worry about that as we are here for resolution over your issue & also want you to inform that you still fall into 15 days of return policy with some specify T&C policy.

Here I'm attaching a reference copy of T&C policy & request you to please go through the same & give us your acknowledgement via same trail mail, if we are good to go.

Hope we'll hear something back to you very soon.

Thanks & regards
XYZ

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