Subject: Trainer Candidate - Priya Singh
From: Priya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 23:57:41 -0500

Tech Support
Test

Name

Priya
Singh

E-mail

[email-masked]

Phone Number

(91) 09304805166

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Startek

Quality
Analyst

3 Feb 2022

23000

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

1 day

Please briefly
describe your work experience specifically in Quality?

I have
almost 1 year of experience as Quality Analyst.

I was monitoring calls, e-mails and chats of the agents.

Providing briefing and quality session.

Calliberating calling session weekly, generating daily, monthly and weekly
reports and providing feedback to the agents.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I've had many difficult tasks throughout my career.

One difficult responsibility I was challenged with was a senior executive at
Startek.

Someone on my team had upset an important seller and we were at risk of losing
him.

I was responsible for figuring out how to resolve the situation and keep them in
portfolio.

I needed to act quickly.

I called the seller and and acknowledge how frustated he was with the
situation.

I maintained a calm tone and I took the full blame for the problem and then
shifted the full conversation to the future.

The seller ended up feeling like he could trust us.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually.Great customer
service reps will get it solved quickly doing everything they can remedy the
problem at hand

What according to you makes you a
good candidate for this position?

I have experience and good
skill set according to this position.

On a scale of 1 - 5 please rate your fluency in
spoken English

5