Subject: Candidate Name - Ramesh kumar
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 25 Nov 2022 05:00:27 -0700 (MST)

Candidate Name - Ramesh kumar 

English Typing Speed - 26 WPM. 
Accuracy - 96% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans. Good customer support representative is the one which help customer at any cost. A good customer support representative should also behave properly. Customer shold always be treated with dignity and respect, customer sometimes can be fustrated and angry with the service and product as services might be getting delayed or the product is faulty or broken.Customer support representative shold always let customer to speak first and should not interept while customer is talking, agent should empathize with the customer as to what he is going through as a representative to that particular comapny we wil do anything in his power to help the customer. Customer support representative should assure to customer that these kind of mistake or issue are rare as customer should never shold loss trust. Customer service representative should always make sure that customer gets all the information correctly and be update and sometime the representative have to followup with the customer and provide the assurance the company or organization is willing to provide any kind of help with product and to make sure that customer receive great service. A good support reprentative is the one which properly listen to the customer, not interpeted the customer, provide sympathy and not act like that there is sometime limit while helping and rush toward solution. Reprentative should always help provide corrected information and make sure customer data has privacy and avoid any fraudulant activity.