Subject: English Language Test - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 04:42:35 -0500

| | Foreign Language Screening Test

Name | Himanshu Kumar     /  (91) 9973568508    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Xyz,

This is ABC from Xyz. I hope you are doing well.

This email is in response to your concern regarding the missing package. We are very sorry to inform you that your package could not be delivered because the address you've provided is wrong as per our communication with the courier. This is very unfortunate. I request you to cross check that address you've provided and contact the carrier to update the same. We will try our best to deliver your product as soon as you update your address. Kindly make sure to update the address within 48 hours to avoid the cancellation of your order.

I appreciate your patience and understanding in this case.

Thanks and Regards,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

This is Xyz from ABC. I hope you are doing well.

This email is in response to your concern regarding the TV cabinet you purchased from us last week. We are sorry to know the issue with the cabinet.
I request you to share us the picture of the cabinet so that we can help you with a replacement or full refund.

Kindly reply on this email with a photo of cabinet and our team will get back to you within 24 hours.

We hope you forgive us for any inconvenience caused so far. Your understanding and cooperation is highly appreciated.

Thanks and Regards,
Xyz

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