Subject: English Language Test - Sejal Sharma
From: Sejal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 03:17:48 -0500

| | Foreign Language Screening Test

Name | Sejal Sharma     /  (+91) 7505746265    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy ABC,

We are really sorry, as you were having trouble from the courier service provider's end. As far as I can tell, your order was delayed due to some unavoidable circumstances. Please do not worry; I would request that you keep patience. Our team is constantly following up with the courier service provider to get your package delivered as soon as possible.

Thank you for your patience during this time. If you have additional questions, please contact us at our Customer Service portal. We're here to help!

Sejal

Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hy Abdul,

We are sorry that you had an unpleasant experience.

Not to worry about that; we always do our best to enhance your shopping experience. As your product has many scratches, we can raise the replacement request.

But for that we need images of that product you can share the images by clicking on the below link:

www.link.com

And once again, I am really sorry for the inconvenience that caused you to please reply to this mail by providing the images so that we can help you further without any delay.

Sejal

Customer Service

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