Subject: Re: English Language Test - Ravi Shankar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 25 Nov 2022 01:13:59 -0700 (MST)

location-noida,fresher, sound average, cannot come to office as currently not in Noida,shared test remotely 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 24, 2022 5:38:48 PM 
Subject: Fw: English Language Test - Ravi Shankar 

interview 

From: Ravi Shankar <[email-masked]> 
Sent: Tuesday, November 22, 2022 4:27 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ravi Shankar 

	
	
			Foreign Language Screening Test 
		
	Name 	Ravi Shankar / (+91) 9871749671 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	HI, James 

Thanks for contacting cherry e-commerce. 

I hope you’re doing well. This email is with reference to your order number XYZ. 

I’m very sorry to hear that the order is not delivered to you. 

No need to worry what best I can do for you is help you with the carrier contact number please contact the carrier and update your delivery address with them for the the parcel to be delivered. 

Here is the carrier nam Fedex contact number: 24234. 

I trust the above information is clear and helpful. Please feel free to contact us at any time. I’m here to help you out. Have a great day ahead! 

Best Wishes, 
Ravi 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	HI, James 

Thanks for contacting cherry e-commerce. 

I hope you’re doing well. This email is with reference to your Tv Cabinet. 

I’m very sorry to hear that the item has too many scratches. I understaNd this must be very concern to you. 

No need to worry what best I can do for you is help you with the replacement of the Tv cabinet. You’ll get an email confirmation regarding the pickup and replacement confirmation on your mail I would request you to please keep an eye on your mail box 

I trust the above information is clear and helpful. Please feel free to contact us at any time. I’m here to help you out. Have a great day ahead! 

Best Wishes, 
Ravi