Subject: English Language Test - Manish Mishra
From: Manish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 02:58:10 -0500

| | Foreign Language Screening Test

Name | Manish Mishra     /  (+91) 7380675022    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir
Our company had shipped your order on the same day to the courier company but they found your address wrong when salesman went to deliver it.
I would request you to please check the address you have provided us, also kindly share an alternative address or phone number of a person who can receive the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir
Our company has noticed your concerns and we regret for inconvenience if it is from our side, tomorrow the same team will come to inspect the objections raised by you and if they found it right we will replace your order with new cabinet unit.
Regards

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