Subject: English Language Test - Pushpendra Kumar
From: Pushpendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 02:26:54 -0500

| | Foreign Language Screening Test

Name | Pushpendra Kumar    /  (+91) 6398414541    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 25.11.22.

This email is regarding order number xxxx which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 98xxxxxxxx and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

The Manager

T V House

XYZ

Dear Sir,

I had purchased a TV Cabinet from your shop on xx/xx/xxxx (invoice no. 789).

I regret to say that the TV Cabinet i purchased last week from your shop has too many scratches on it. So I want to return this product and replaced with a new unit or refund my money back.

I request you to please take solve this issue as soon as possible.

I hope to hear from you.

Thank you.

Regards

Abdul

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