Subject: Trainer Candidate - Manvi Kapoor
From: Manvi Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Nov 2022 00:36:45 -0500

| | Tech Support Test

Name | Manvi Kapoor
E-mail | [email-masked]
Phone Number | (91) 8920822852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | EAST DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Quality Analyst | 7 Jan | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | Roles and responsibilities- Working on NPS and Csat - Customer satisfaction, Audits for blended process, Internal and external calibrations,Dip Checks, taking feedback sessions, trainings, Quality sessions, process updates , sync up calls, daily, weekly and monthly reports, BQM with efficiency improvement reports,Appreciation mailers, daily briefing for process updates and process recommendations.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference between good and great customer service is that good customer service will provide correct and accurate information to customers but whereas great customer service person will provide accurate information with retaining customer and make him/her that he is being valued as a customer of our company.
What according to you makes you a good candidate for this position? | I posses skill set with experience. I am a quick learner and confident to showcase my skills with that I am also dedicated towards my work, give my best for work I am aligned on.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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