Subject: English Language Test - Murad Alam
From: Murad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 10:03:04 -0500

| | Foreign Language Screening Test

Name | Murad Alam    /  (91) 7592815852    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, dear customer
As we have just  recieved your letter about your order which did not arrived. We are extremely sorry that we are not able to deliver your order as scheduled , we regret to inform you the delay is caused by error in address, please correct your address and helps up to manage your order to deliver.

Your sincerely

Murad Alam
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi , dear Abdul
Thank you for contacting Homebox Team
Offcourse it's TV cabinet with scratches , you are not happy with your order .but we want to do our best to make it right. We will process your refund.

we appreciate your business and hope you have a wonderful day

Thanks and regards
Murad

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