Subject: Re: English Language Test - Lalit Narwat
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Nov 2022 07:24:22 -0700 (MST)

stay in Faridabad,sound average,4y of work experience,last salary-25k,will come to office on Monday 7th Nov for screening, he took the screening in office on 7th and it was rejected 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 24, 2022 5:42:16 PM 
Subject: Fw: English Language Test - Lalit Narwat 

interview 

From: Lalit Narwat <[email-masked]> 
Sent: Tuesday, November 22, 2022 11:31 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Lalit Narwat 

	
	
			Foreign Language Screening Test 
		
	Name 	Lalit Narwat / (121002) 8178945787 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Mr. X 

Subject:- Reply to non delivery of the order. 

This email is in response to the email received by you on 22.11.2022. 

This email is regarding order number xxxxx which was supposed to have reached you by now. 
Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with telephone number who we can contact while making the delivery. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 

XYZ company 

Customer Service Representative 

Lalit Narwat 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Mr. Xxx 

Subject:- Reply to complaint against the installation of product. 

We have received your email complaint against product quality. We are sorry for the inconvenience caused to you. Our team will contact you soon for further assistance. 

Thank you. 

XYZ company.