Subject: Re: English Language Test - Nikunj Wadhwa
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Nov 2022 06:11:41 -0700 (MST)

location-Rohini,3.5y of experience paytm,immediate joiner,salary-26k,expecting- 30k,sound average 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 24, 2022 1:28:09 PM 
Subject: Fw: English Language Test - Nikunj Wadhwa 

interview 

From: Nikunj Wadhwa <[email-masked]> 
Sent: Thursday, November 24, 2022 12:55 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nikunj Wadhwa 

	
	
			Foreign Language Screening Test 
		
	Name 	Nikunj Wadhwa / (91) 09971050738 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Madam/Name, 
We are sorry that you have to face the inconvenience but I would like to mention that the delivery address that you have provided hasn't been reachable so I would like to request you to provide us with a reachable address. So please share your address against this mail, so I can arrange the delivery to your address as soon as possible. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

We are sorry to hear that you received a scratched unit. Firstly I would like to request you to share the pictures of the unit for which you raise the complaint. We will share it with the brand so the technician of the brand visit your place to have an inspection & make sure from their side & they will provide the new unit as soon as possible