Subject: Re: English Language Test - ujjwal teotia
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Nov 2022 05:45:41 -0700 (MST)

location-gaziabad, experienced 4y,6m of experience,Flipkart,sound average,last salary-22,500k,expecting-30k (open to negotiate)shared test remotely 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 24, 2022 5:18:42 PM 
Subject: Fw: English Language Test - ujjwal teotia 

interview 

From: ujjwal teotia <[email-masked]> 
Sent: Thursday, November 24, 2022 4:51 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - ujjwal teotia 

	
	
			Foreign Language Screening Test 
		
	Name 	ujjwal teotia / (250222) 7906328231 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello from Livesalesman Customer Support 

Greetings of the day! 
Dear Mr./Mrs. 
I understand that you are concerned regarding your order. I apologize for the inconvenience caused. I have checked the details and found that your order for handbag was handed over to the courier team on the same day the order was placed 10/11/2022 and the courier team tried to deliver your order but according to courier team the address you provided is wrong or incomplete. Please provide the complete address. Once we receive the address we will try to deliver your order as soon as possible. 
Your understanding is highly appreciated. 

Thank you for contacting livesalesman Customer Support 
Ujjwal Teotia 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello from Homebox Customer Support 

Greetings of the day! 
Dear Abdul 
I understand that you received TV Cabinet but there are scratches on the Cabinet. I apologize for the inconvenience caused. Please be assured I will try to help you with the issue. I have initiated a return request for the TV Cabinet. Since the Cabinet is installed so I have arranged a technician visit to uninstall the Cabinet on 25/11/2022 once the Cabinet is uninstalled return pick will be done on 26/11/2022 and after return pick up a replacement order will be sent to you which will get delivered to you in 5 to 6 working days. 
Hope this will help. 
Thank you for contacting Homebox Customer Support. 
Thank you 
Ujjwal Teotia