Subject: English Language Test - kapil sharma
From: kapil sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 06:02:47 -0500

| | Foreign Language Screening Test

Name | kapil sharma    /  (91) 9084816310    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi mam
I am sorry for trouble you've been having with hand bag issue . my team and I are doing everything we can to resolve this as fast as possible .
in order to support you through this , i need some information from you . could you tell me the recent address because as per the courier the address was wrong .
meanwhile ,here the some action you can take to may resolve the issue
thankyou
kapil sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi Abdul
Thanks for reaching out , satisfying our customer is very important for us and I am sorry we  couldn't meet your requirement . if u want to exchange then me and my team taking action to resolve this issue as fast as possible . if u want to return back then we have processed your refund and it should reflect in your bank account in to 2-3business days . we hope that we could work together in the future where our products will be useful for  your business
thankyou
kapil sharma

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