Subject: Trainer Candidate - Ananya Mallya
From: Ananya Mallya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Nov 2022 02:28:21 -0500

| | Tech Support Test

Name | Ananya Mallya
E-mail | [email-masked]
Phone Number | (110092) 9958209567
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edufy Education | Trainer | 4th nov | 35k
Previous Employer 1 | RNFI | Trainer | 12th sep | 30k
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Monday

Please briefly describe your work experience specifically in Quality?

I have worked as a trainer and quality is a part of it.
After training when the guys are on the floor you barged their calls and give them feedback take sessions if needed and audit calls with the requirements.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I have faced lots of challenges in quality session with the agents, it is tough to explain things to them  it is always a different type of problem. They have to maintain the quality parameters. It's important to keep track on them and give them proper feedback so that they can work on it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer satisfaction
Active listening
Giving proper resolution to there problem
Being proactive with the feedback

What according to you makes you a good candidate for this position? | I am confident, have experience and love my job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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