Subject: Trainer Candidate - Sushma Yadav
From: Sushma Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 23:41:31 -0500

Tech Support
Test

Name

Sushma
Yadav

E-mail

[email-masked]

Phone Number

(9205227738) 9205227738

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

30

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Aist IND Pvt Ltd

Engineer

30

35

Previous Employer 1

Vvdn promise
private limited

Je

Previous Employer 2

Pricol Ltd

DET

If Selected, how much time do you need
to join?

01/01/23

Please briefly
describe your work experience specifically in Quality?

Quality
analysis quality control quality process

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Monthly MIS data preparation & compiling 8D reports for
top contributing defects.

Morning meeting with Production, Quality & PE on line quality issues.

Ensuring the manufacturing of all products as per Quality Assurance Plan.

Ensuring the disposal of rejected parts from line on daily basis.

Daily awareness to line operator’s & Quality inspectors for any Quality
issues reported from customer/warehouse/internally.

Daily defect recording, compiling the data & line rejections issues.

Responsible for carrying out the OQC for all produced parts ready for
dispatch.

Authorized to stop the production line, if the products are not manufacturing as
per the defined specification/Drawing’s/process control standards.

Responsible for completion of QA related activities on manufacturing line’s
during customer/system/PTR audit’s

Responsible for carrying out the verification of parts during any 4M change
reported on shop floor.

Ensuring the correct working of all poke – yoke’s on manufacturing line’s
through daily monitoring sheet

Ensuring the display of Operation standards, Start-up check sheets, Reference
samples, Limit sample’s on manufacturing lines.

Ensuring the completion of Initial process capability study, Layout &
functional testing, Manufacturing process & product audit as per plan.

Responsible for carrying out the poison cake study & revalidation of
Reference/limit sample’s as per plan

Ensure to take the deviation note from concerned department if anything done
against the specification to meet the customer urgencies.

Updating the QA indices sheet on monthly basis.

Responsible for carrying out the containment action & participation in the
root cause analysis with CFT during any customer complaint reported.

Responsible for updating the PFD/PFMEA/Control Plan/Operation standard’s etc.
if required in case of any in-house or any customer complaint.

Responsible for maintaining the Quality display board

Liaising with Incoming Quality team in case of any Quality issue reported from
supplier, ensuring the material segregation & follow up for the CAPA.

Maintaining & updating the Past Trouble Data sheet for each module.

Ensuring the calibration/Validation of all measuring instrument’s/Jig’s
& fixture’s used on manufacturing assembly lines by liaising with Standard
room & PE department.

Liaising with Engineering/PE department in case of any ECN/PCN change.

Part inspection during IFC period & target monitoring as per Ramp up
sheet.

Maintaining the in-house progress control sheet & effectiveness monitoring
of the action plan’s taken against various in-house complaint’s

Ensuring the CAPA taken against customer complaints should be well implemented
& adhered by the respective departments on production lines.

Ensuring the completion of various performance test’s in products as per the
frequency defined in MISP/Control plans.

Responsible for Internal audit & observation’s closure found during audit
conducted as per internal audit programed.

Leading & managing team of 8 members reporting to me directly.

Ensure that the team reporting to me should complete their work as per the
defined DWM.

Ensure to complete the documentation as per IATF & CSR if applicable.

Responsible for preparation of following documents in PPAP at development stage:
PFMEA’s, CONTROL PLAN’S, Process capability study, Dimensional report,
Product Quality Assurance Plan, Process sheets, PSW, WI’s, List of SC/CC
characteristics, Past Trouble data sheet updating, customer specific documents
like MISQ, MISP, AOI,PIPC etc.

Responsible for PTR audits, & closure of all observations found during the
audit.

Containment action & root cause analysis study for reported customer
complaints

PROFESSIONAL SYNOPSIS

Diploma in Electronics having  4.5 years of rich industrial experience in
automotive sector.

Hand on experience on MS Office

Strong knowledge of problem solving methodology.

Accurately understanding of SMD/SMT/THT/Electronic component (Package &
Value).

Part inspection as per GD&T

Precise accuracy on measuring instrument (Caliper, Micrometer, Height Gauge,
Profile Projector ,VMM ,Torque Meter , Multi meter ,Thickness gauge ,Push Pull
gauge ,Digital microscope ,Electro static field meter , Resistivity Meter ,Light
Meter, Laser Particle Counter ,Pin gauge ,Smart tweezers,)

Skilled in multiple Quality functions like In process Quality, NPD Quality,
Customer support/ Quality, Supplier Quality Assurance, Quality system,
Documentation etc.

Knowledge of AUTOMOTIVE QMS STANADARD IATF 16949: 2016.

Knowledge of Core tools like SPC, MSA, APQP, FMEA, and PPAP & PPAP
Documentation.

Well conversant with problem solving & improvement techniques like
8D/5P/CAR, 7QC Tools, 5S, Kaizen, Poke- Yoke

Worked on various system audit’s like VSA audit of MSIL, MSES audit of M &
M & GQAV-01 audit of HCIL

Handling customer’s during their visit for any customer complaint reported/
system audit or supplier audit.

Knowledge & worked on various audits like system, product, process, 5S,
layout audits.

Certified internal auditor for IATF 16949: 2016.

Planning and Execution of internal quality systems audits, product and process
audits.

Knowledge of 5S,3M, 3K, 3G, PDCA Cycle, DWM.

Hands on experience in preparation of monthly internal & customer related
data like MIS, KPI/QA indices sheet, SMIR, DOL, 4M & VIRS sheet’s.

Well conversant with cycle time study concept & deriving out the manpower
requirement for manufacturing assembly lines.

Familiar with activities of new part development like IFC, Zero defects, PP/PPVT
events.

Familiar with Quality requirements of HCIL, HMSI, MSIL, SMG, M & M.

Familiar with 4M change management, ECN’s & PCN.

Exposure to working on New Projects.

Basic understanding of SMT technologies &  process’s  like ESD,
Solder paste management, Paste printing, 3D Solder Paste Inspection(SPI),
Surface mounting of components, Reflow soldering, AOI ,Wave soldering, Manual
soldering, Robotic soldering, Conformal coating, Gluing, Potting, ICT.
Assemblies having child parts manufactured from various technologies like
plastic molding, sheet metal, electrical cables & wires, SMT PCBA’s.

Understanding of process’s like crimping, soldering, robotic soldering.

Knowledge of Metallic tubular parts & JASO M101- 94 standard,
Fabrication.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

5

What according to you makes you a
good candidate for this position?

Analysis quality

On a
scale of 1 - 5 please rate your fluency in spoken English

5