Subject: English Language Test - Harsh Srivastava
From: Harsh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 11:20:37 -0500

| | Foreign Language Screening Test

Name | Harsh Srivastava     /  (+91) 8881296877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

Sorry for your inconvenience what you have caused. As per your product id handbag S6581 your order has been dispatched as per given address G- 605 Amrapali Sapphire Phase-1 sector 45 noida but the correct address that is registered with us is 29 A Balrampur House Noida. Kindly raise a request on behalf on your current address so that we can deliver your product at earliest.

For further assistance you can drop an email to [email-masked]

Thanks and regards
Team Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for your inconvenience what you have caused. The product which you have bought which is having the product id Sony Xperia Yz15. The same product comes under non-returnable as per our policy terms and condition. So we can't return your TV cabinet, so we highly apologize for this .

For further assistance you can call on 8812985678 else you can drop an email to [email-masked]

Thanks and regards
Home Box Team

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